Front Desk Review

When you’re busy performing restorative procedures and hygiene exams, who’s taking care of all the behind-the-scenes work? Do the staff members in charge of recall, collections, financial arrangements, scheduling, and insurance claim processing work efficiently? Is the workload properly balanced between staff members? Are they maximizing the potential of your practice management software system?

With our Front Desk Review, we’ll take a close look at your essential processes to determine who is responsible for each task, what – if any – back-up plans exist, and how tasks are documented and performance is measured. We’ll also assess the workload balance among your front desk team and ensure position descriptions are up to date.